XCAI Product Suite

Product Suite Overview

4 products, 4 tiers each — Cloud SaaS + On-Prem deployment options

Quick Comparison — SaaS Monthly Pricing (USD)

Product	Starter	Growth	Business	Enterprise	Model
XCAI Conversational AI	$990	$3,990	$9,990	Custom	Per-min (voice) + per-conv (chat)
DEP Omnichannel	$299	$990	$2,990	Custom	Per-agent + add-ons
Hive Survey	$237	$747	$2,097	$14,990	Response tiers
XCAI TTS Studio	$290	$1,200	$3,800	Custom	Credit packs

On-Prem License Pricing (USD/year)

Product	Starter	Growth	Business	Enterprise
XCAI Conversational AI	$25,000	$75,000	$180,000	Custom
DEP Omnichannel	$15,000	$45,000	$120,000	Custom
Hive Survey	$8,496	$21,240	$51,750	$403,200
XCAI TTS Studio	$4,248	$14,160	$41,400	Custom

XCAI Conversational AI

Voice Bot + Chatbot | XCAI Platform + Orchestrator | Multi-Tenant

Pricing Model: Voice Bot per Minute + Chat Bot per Conversation

Cloud vs On-Prem — Pipeline Options

☁️ Cloud Pipeline

Gemini 2.0 Flash Live (real-time speech-to-speech)
OpenAI Realtime API (GPT-4o)
STT: Azure / OpenAI Whisper API
TTS: ElevenLabs / Azure Neural
LLM: GPT-4o / Gemini / Claude
Pipeline: STT → LLM → TTS (all vendors)

🏢 On-Prem Pipeline

STT: Azure On-Prem Container / Whisper
TTS: IST XTTS / Piper (open source)
LLM: OSS models (Llama, Mistral, Qwen)
Full data sovereignty & offline capable
GPU required: T4/A10/A100 depending on scale
Lower per-unit cost at scale

DEP Omnichannel Platform

Based on DEP + Voice/Video (XCAI) + Agent Assist | All Channels

Channels Included by Tier

Channel	Starter	Growth	Business	Enterprise
Email	✅	✅	✅	✅
Web Chat	✅	✅	✅	✅
Facebook Messenger	—	✅	✅	✅
WhatsApp	—	✅	✅	✅
Instagram	—	✅	✅	✅
Voice (XCAI)	—	Add-on	✅	✅
Video (XCAI)	—	—	✅	✅
Chatbot / Copilot	—	—	Basic	Advanced AI
Agent Assist (RT AI)	—	—	—	✅

Hive Survey Management

Hive Survey Platform | Cloud SaaS + On-Prem

Response Volume Calculator

Enter your expected usage to find the best tier and see cost projections in all currencies.

Responses/month:

Active Surveys:

Projection (months):

Enterprise Plan Details — $14,990/mo

What's Included

Up to 2,000,000 responses/month
Up to 400 active surveys
Unlimited users & admins
AI-powered analytics & insights
Full API + Webhooks access
Custom integrations + SSO/SAML
Custom domain & white-label branding
99.9% SLA uptime guarantee

Enterprise Pricing

Currency	Monthly	Annual (15% off)
USD	$14,990	$152,898
EGP	EGP 749,500	EGP 7,644,900
SAR	SAR 56,213	SAR 573,368

On-Prem: $360,000/yr license + $43,200 support = $403,200 Year 1

Dedicated CSM · Custom SLAs · Priority support

XCAI TTS Studio

Multi-Vendor Text-to-Speech | Credit-Based Pricing

Credit Packs

Pack	Credits	Price (USD)	Price (EGP)	Per 1K Credits	Discount
Pay-as-you-go	—	—	—	$3.50	—
Starter	100K	$290	EGP 14,500	$2.90	17%
Growth	500K	$1,200	EGP 60,000	$2.40	31%
Business ★	2M	$3,800	EGP 190,000	$1.90	46%
Scale	5M	$7,500	EGP 375,000	$1.50	57%
Enterprise	20M	$22,000	EGP 1,100,000	$1.10	69%
Elite	50M	$45,000	EGP 2,250,000	$0.90	74%
Ultimate	100M	$75,000	EGP 3,750,000	$0.75	79%

Voice Tiers

Standard — 1x

Gemini Flash WaveNet
Azure Neural Standard
Piper (on-prem)

Premium — 1.5x

XCAI Arabic HD
Chirp HD
ElevenLabs Turbo v2.5

Ultra — 2.5x

ElevenLabs v3
Multilingual v2
XTTS v2 (on-prem)

Hardware Sizing Guide

Cloud (Azure Middle East) + On-Prem (VMware & Kubernetes)

XCAI — Cloud Infrastructure (Azure)

Component	Starter	Growth	Business	Enterprise
Concurrent Sessions	10	50	200	500+
XCAI Media Server	D4s_v5 (4C/16G)	D8s_v5 (8C/32G)	2× D8s_v5	4× D8s_v5 + LB
XCAI Orchestrator	D2s_v5 (2C/8G)	D4s_v5 (4C/16G)	D8s_v5 (8C/32G)	2× D8s_v5
LLM/STT/TTS Gateway	D2s_v5	D4s_v5	D8s_v5	2× D8s_v5
Database (PostgreSQL)	Burstable 2vC	GP 4vCore	GP 8vCore	GP 16vC + replica
Redis	Basic 1GB	Standard 6GB	Premium 13GB	Premium 26GB
Est. Azure Cost/mo	$450	$1,200	$3,800	$9,500
API Costs/mo	$200	$1,500	$8,000	$25,000

XCAI — On-Prem (Bare Metal / VMware)

Component	Starter	Growth	Business	Enterprise
XCAI Server	4C/16GB/100GB	8C/32GB/200GB	16C/64GB/500GB	32C/128GB/1TB
STT Engine (Whisper)	GPU: T4 16GB	GPU: A10 24GB	2× A10	4× A10 or 2× A100
TTS Engine (XTTS/Piper)	GPU: T4 16GB	GPU: T4 16GB	GPU: A10 24GB	2× A10 24GB
LLM Engine (OSS)	GPU: A10 24GB	GPU: A100 40GB	2× A100 40GB	4× A100 80GB
Database	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB	32C/128GB/2TB
Total Servers	2-3	4-5	6-8	10-15
Est. HW Cost (USD)	$35,000	$85,000	$220,000	$550,000

Component	Starter	Growth	Business	Enterprise
Agent Seats	5-15	20-75	75-300	300+
DEP App	D2s_v5	D4s_v5	2× D8s_v5	4× D8s_v5 + HA
Sidekiq Workers	1× D2s_v5	2× D2s_v5	4× D4s_v5	8× D4s_v5
XCAI (Voice/Video)	D2s_v5	D4s_v5	D8s_v5	2× D8s_v5
Agent Assist AI	D2s_v5	D4s_v5	D8s_v5	D16s_v5
Database	Burstable 2vC	GP 4vCore	GP 8vCore	GP 16vC + replica
Est. Azure Cost/mo	$280	$950	$3,200	$8,500
Channel Costs/mo	$100	$600	$3,000	$10,000

Platform	Entry	Mid	Enterprise	Model
Voiceflow	$60/mo	$150/mo	Custom	Per editor
Amazon Lex	$0.004/req	$0.004/req	Volume disc.	Per request
Google Dialogflow CX	$600 trial	Per request	Custom	Per request
XCAI Cloud	$50/mo	$500/mo	Custom	Minutes
XCAI (ours)	$0.18/min voice	$0.14/min voice	Custom	Per-min + per-conv

Platform	Entry/Agent	Mid/Agent	Enterprise	Model
DEP Cloud	$19	$39	$99	Per agent
Zendesk Suite	$69	$155	$209	Per agent
Freshdesk	$15	$50	Custom	Per agent
Intercom	$29	$85	$132	Per seat
Genesys Cloud	$75	$155	$240	Per user
NICE CXone	$71	$110	$249	Per agent
DEP (ours)	$29	$25	$19	Per agent

Platform	Entry	Mid	Enterprise	Model
Hive Competitor	€59/mo	€99/mo	Custom	Flat rate
SurveyMonkey	$39/mo	$99/mo	Custom	Per user
Typeform	$29/mo	$99/mo	Custom	Flat rate
Jotform	$34/mo	$99/mo	Custom	Flat rate
Hive (ours)	$237/mo	$747/mo	$14,990/mo	Response tiers

Component	Starter	Growth	Business	Enterprise
App Server	4C/8GB/60GB	8C/16GB/120GB	16C/32GB/256GB	32C/64GB/512GB
Sidekiq Workers	2C/4GB	4C/8GB	8C/16GB (×2)	16C/32GB (×4)
XCAI Media	4C/8GB/50GB	8C/16GB/100GB	16C/32GB/200GB	32C/64GB/500GB
Database	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB	32C/128GB/2TB
Total Servers	2-3	4-5	6-8	12-16
Est. HW Cost (USD)	$15,000	$35,000	$85,000	$200,000

Component	Starter	Growth	Business	Enterprise
Responses/Month	1,000	10,000	100,000	500,000+
App Server	D2s_v5	D2s_v5	D4s_v5	2× D4s_v5
Database	Burstable 2vC	GP 2vCore	GP 4vCore	GP 8vC + replica
Redis	Basic 250MB	Basic 1GB	Standard 6GB	Premium 13GB
Est. Azure Cost/mo	$120	$250	$650	$1,800

Component	Starter	Growth	Business	Enterprise
App Server	2C/4GB/30GB	4C/8GB/60GB	8C/16GB/120GB	16C/32GB/256GB
Database	2C/8GB/100GB	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB
Redis	1C/2GB	2C/4GB	2C/8GB	4C/16GB
Total Servers	1-2	2	3	4-5
Est. HW Cost (USD)	$3,000	$6,000	$15,000	$35,000

Component	Starter	Growth	Business	Enterprise
Monthly Credits	100K	500K	2M	20M+
API Gateway	D2s_v5	D2s_v5	D4s_v5	2× D4s_v5
TTS Router/Queue	D2s_v5	D2s_v5	D4s_v5	D8s_v5
Database	Burstable 2vC	Burstable 2vC	GP 4vCore	GP 8vCore
Est. Azure Cost/mo	$100	$200	$500	$1,500
Vendor API Costs/mo	$30	$150	$600	$6,000

Component	Starter	Growth	Business	Enterprise
TTS Server (XTTS)	GPU: T4 16GB	GPU: T4 16GB	GPU: A10 24GB	2× A10 24GB
TTS Server (Piper)	2C/4GB CPU	4C/8GB CPU	8C/16GB CPU	16C/32GB CPU
Database	2C/8GB/100GB	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB
Total Servers	1-2	2-3	3-4	5-7
Est. HW Cost (USD)	$8,000	$15,000	$35,000	$80,000

Product Suite Overview

Quick Comparison — SaaS Monthly Pricing (USD)

On-Prem License Pricing (USD/year)

XCAI Conversational AI

Pricing Model: Voice Bot per Minute + Chat Bot per Conversation

Pay-as-you-go Rates

Starter Rate

Growth Rate

Business Rate

Usage Cost Calculator

Vendor Cost Calculator — Build Your Pipeline

Cloud vs On-Prem — Pipeline Options

☁️ Cloud Pipeline

🏢 On-Prem Pipeline

DEP Omnichannel Platform

Base Platform + Per Agent

Channel Add-Ons

AI Vendor Cost Calculator — Agent Assist & Copilot

Channels Included by Tier

Hive Survey Management

Response Volume Calculator

Enterprise Plan Details — $14,990/mo

What's Included

Enterprise Pricing

XCAI TTS Studio

Credit Packs

Voice Tiers

Hardware Sizing Guide

XCAI — Cloud Infrastructure (Azure)

XCAI — On-Prem (Bare Metal / VMware)

DEP — Cloud Infrastructure (Azure)

DEP — On-Prem Hardware

Hive — Cloud Infrastructure (Azure)

Hive — On-Prem Hardware

TTS Studio — Cloud Infrastructure (Azure)

TTS Studio — On-Prem Hardware

Competitor Benchmarks

Conversational AI

Omnichannel Platforms

Survey Platforms