Product Suite Overview
4 products, 4 tiers each — Cloud SaaS + On-Prem deployment options
Quick Comparison — SaaS Pricing (USD)
Product Starter Growth Business Enterprise Model XCAI Conversational AI $990/mo $3,990/mo $9,990/mo Custom Credit-based (voice + chat) DEP Omnichannel $299/mo $990/mo $2,990/mo Custom Per-agent + add-ons HIVE - Customer Feedback Mgmt $24,000/yr $134,400/yr $400,000/yr $1,600,000/yr Annual LIST (per-response) — 8 tiers + AI Bundle Add-On $4,800/yr $26,400/yr $80,000/yr $300,000/yr Per-response ($0.08–$0.03) — Sentiment, Insights, Translation, Survey Builder XCAI TTS Studio $290/mo $1,200/mo $3,800/mo Custom Credit packs
On-Prem License Pricing (USD/year)
Product Starter Growth Business Enterprise XCAI Conversational AI Not offered below $100,000 annual project value $180,000 Custom DEP Omnichannel $15,000 $45,000 $120,000 Custom HIVE - Customer Feedback Mgmt SaaS only (annual subscription) XCAI TTS Studio $4,248 $14,160 $41,400 Custom
Note: HIVE starts at $24,000/year as a separate SaaS product. XCAI on-prem has a hard $100,000/year minimum and low-volume voice projects should use Cloud SaaS.
XCAI Conversational AI
Voice Bot + Chatbot | XCAI Platform + Orchestrator | Multi-Tenant
Volume Packs
Pay-as-you-go
Usage Calculator
🎫 Credit Calculator
🔧 Vendor Cost Calculator
Pricing Model: Voice Bot per Minute + Chat Bot per Conversation
Pay-as-you-go Rates
Starter Rate
$0.18 per voice min
$0.08 per chat conv
EGP 9.0/min · EGP 4.0/conv
SAR 0.68/min · SAR 0.30/conv
Platform fee: $399/mo
Growth Rate
$0.14 per voice min
$0.06 per chat conv
EGP 7.0/min · EGP 3.0/conv
SAR 0.53/min · SAR 0.23/conv
Platform fee: $990/mo
Business Rate
$0.09 per voice min
$0.04 per chat conv
EGP 4.5/min · EGP 2.0/conv
SAR 0.34/min · SAR 0.15/conv
Platform fee: $2,990/mo
Credit System — XCAI Runtime Wallet Consumption
Vendor Cost Calculator — Build Your Pipeline
Select your preferred vendors for each pipeline stage. Choose between a full pipeline (STT→LLM→TTS) or a real-time speech-to-speech model.
Pipeline (STT→LLM→TTS)
Real-time (Speech-to-Speech)
STT (Speech-to-Text)
Azure Speech ($0.016/min)
Google STT ($0.016/min)
OpenAI Whisper ($0.006/min)
Deepgram Nova-2 ($0.0043/min)
LLM (AI Brain)
Gemini 2.0 Flash (cheapest)
GPT-4o Mini (budget)
GPT-4o (best quality)
Azure OpenAI GPT-4o
Claude 3.5 Sonnet
Llama 3.1 (self-host, $0)
TTS (Text-to-Speech)
Azure Neural ($0.016/1K chars)
Google WaveNet ($0.016/1K chars)
OpenAI TTS ($0.015/1K chars)
ElevenLabs ($0.030/1K chars)
XTTS v2 self-host ($0)
Real-time Model
Gemini 3.1 Flash Live Preview ($0.021/min est.)
Gemini 2.5 Flash Native Audio ($0.0144/min)
OpenAI Realtime ($0.12/min)
Cloud vs On-Prem — Pipeline Options
☁️ Cloud Pipeline
Gemini 3.1 Flash Live Preview (real-time speech-to-speech)
Gemini 2.5 Flash Native Audio (cost-optimized real-time)
OpenAI Realtime API (GPT-4o)
STT: Azure / OpenAI Whisper API
TTS: ElevenLabs / Azure Neural
LLM: GPT-4o / Gemini / Claude
Pipeline: STT → LLM → TTS (all vendors)
🏢 On-Prem Pipeline
STT: Azure On-Prem Container / Whisper
TTS: IST XTTS / Piper (open source)
LLM: OSS models (Llama, Mistral, Qwen)
Full data sovereignty & offline capable
GPU required: T4/A10/A100 depending on scale
Lower per-unit cost at scale
DEP Omnichannel Platform
Based on DEP + Voice/Video (XCAI) + Agent Assist | All Channels
Package Pricing
Per-Agent + Add-ons
🔧 AI Vendor Cost Calculator
Base Platform + Per Agent
Agents:
Tier:
Starter Growth Business
Channel Add-Ons
AI Vendor Cost Calculator — Agent Assist & Copilot
Estimate your AI costs based on the LLM vendor powering Agent Assist, Chatbot, and AI Copilot features.
LLM Vendor for AI Features
Gemini 2.0 Flash (cheapest)
GPT-4o Mini (budget)
GPT-4o (best quality)
Azure OpenAI GPT-4o
Claude 3.5 Sonnet
AI Features Enabled
Chatbot / Copilot only
Chatbot + Agent Assist
Chatbot + Agent Assist + Auto-Summary
Channels Included by Tier
Channel Starter Growth Business Enterprise Email ✅ ✅ ✅ ✅ Web Chat ✅ ✅ ✅ ✅ Facebook Messenger — ✅ ✅ ✅ WhatsApp — ✅ ✅ ✅ Instagram — ✅ ✅ ✅ Voice (XCAI) — Add-on ✅ ✅ Video (XCAI) — — ✅ ✅ Chatbot / Copilot — — Basic Advanced AI Agent Assist (RT AI) — — — ✅
HIVE — Customer Feedback Management
Dynamic BOQ Builder | Annual Subscription | All Channels | AI-Powered Analytics | Part-Number System
🧾 BOQ Builder
📦 Tier Overview
📊 Scenario Compare
🤖 AI Bundle
📋 Configuration
Package Size:
60,000 responses/yr
120,000 responses/yr
240,000 responses/yr
480,000 responses/yr
1,000,000 responses/yr
2,000,000 responses/yr
5,000,000 responses/yr
10,000,000 responses/yr
Deployment:
Cloud
On-Prem / Private Cloud
SLA & Support:
8×5 Maintenance & L3 Support
8×5 Maint & L3 + Change Requests & Consultation
Non-Prod Environments:
Not required
1 environment
2 environments
3 environments
Discount %:
40%
Contract Term:
1 Year
2 Years
3 Years
🤖 AI Bundle Add-On
Add AI Bundle — Sentiment & Theme, AI Summary & Insights, Auto Translation, AI Survey BuilderPer-response pricing with volume discount (auto-matched to your package tier)
🔌 Channel Integrations (Professional Services)
💰 OPEX — Annual Recurring
🔧 One-Time Professional Services
📄 Bill of Quantities (BOQ)
⬇ Export to Excel
SMB vs Mid-Market vs Enterprise Scenario Comparison
NEW
AI Bundle — Per-Response Add-On
Add AI capabilities to any HIVE tier. Priced per-response with volume discounting — same model as base HIVE.
🎯 Sentiment & Theme
Real-time sentiment scoring
Topic & theme extraction
Auto-categorization
Emotion detection
📊 AI Summary & Insights
Executive auto-summaries
Root cause analysis
Actionable recommendations
Cross-segment comparison
🌐 Auto Translation
100+ languages supported
Survey & response translation
Language auto-detection
Multilingual dashboards
🧠 AI Survey Builder
AI-assisted survey design
Smart question suggestions
Adaptive logic builder
Best-practice templates
AI Bundle Pricing — Annual LIST (per-response with volume discounting)
Vendor cost: ~$0.005/response (Gemini Flash + Google Translate + GPT-4o batch) | All 4 AI features included at every tier
🧮 AI Bundle Cost Calculator
HIVE Package:
Starter — 60,000 responses/yr
Growth — 120,000 responses/yr
Scale — 240,000 responses/yr
Business — 480,000 responses/yr
Professional — 1,000,000 responses/yr
Enterprise — 2,000,000 responses/yr
Enterprise+ — 5,000,000 responses/yr
Mega — 10,000,000 responses/yr
AI Bundle Discount %:
40%
🔧 Vendor Cost Breakdown (per AI-processed response)
AI Feature Vendor Cost/Response Notes Sentiment & Theme Analysis Gemini 2.0 Flash $0.00005 Classification + topic extraction (300 tok in / 100 tok out) AI Summary & Insights GPT-4o / Gemini Flash $0.00300 Batch processing — 1 LLM call per ~50 responses Auto Translation (30% usage) Google Translate API $0.00060 Assumes 30% multilingual responses AI Survey Builder GPT-4o $0.00100 Amortized per-survey creation cost TOTAL VENDOR COST $0.00465
Margin note: At the lowest selling rate ($0.03/response for Mega), gross margin is 84.5%. At Scale ($0.06/response), margin is 92.2%. All tiers exceed the 40–60% target.
XCAI TTS Studio
Multi-Vendor Text-to-Speech | Credit-Based Pricing
Credit Packs
Pack Credits Price (USD) Price (EGP) Per 1K Credits Discount Pay-as-you-go — — — $3.50 — Starter 100K $290 EGP 14,500 $2.90 17% Growth 500K $1,200 EGP 60,000 $2.40 31% Business ★ 2M $3,800 EGP 190,000 $1.90 46% Scale 5M $7,500 EGP 375,000 $1.50 57% Enterprise 20M $22,000 EGP 1,100,000 $1.10 69% Elite 50M $45,000 EGP 2,250,000 $0.90 74% Ultimate 100M $75,000 EGP 3,750,000 $0.75 79%
Voice Tiers
Standard — 1x Gemini Flash WaveNet Azure Neural Standard Piper (on-prem) Premium — 1.5x XCAI Arabic HD Chirp HD ElevenLabs Turbo v2.5 Ultra — 2.5x ElevenLabs v3 Multilingual v2 XTTS v2 (on-prem)
Hardware Sizing Guide
Cloud (Azure Middle East) + On-Prem (VMware & Kubernetes)
XCAI Conv AI
DEP Omnichannel
HIVE CFM
TTS Studio
XCAI — Cloud Infrastructure (Azure)
Component Starter Growth Business Enterprise Concurrent Sessions 10 50 200 500+ XCAI Media Server D4s_v5 (4C/16G) D8s_v5 (8C/32G) 2× D8s_v5 4× D8s_v5 + LB XCAI Orchestrator D2s_v5 (2C/8G) D4s_v5 (4C/16G) D8s_v5 (8C/32G) 2× D8s_v5 LLM/STT/TTS Gateway D2s_v5 D4s_v5 D8s_v5 2× D8s_v5 Database (PostgreSQL) Burstable 2vC GP 4vCore GP 8vCore GP 16vC + replica Redis Basic 1GB Standard 6GB Premium 13GB Premium 26GB Est. Azure Cost/mo $450 $1,200 $3,800 $9,500 API Costs/mo $200 $1,500 $8,000 $25,000
XCAI — On-Prem (Bare Metal / VMware)
Component Starter Growth Business Enterprise XCAI Server 4C/16GB/100GB 8C/32GB/200GB 16C/64GB/500GB 32C/128GB/1TB STT Engine (Whisper) GPU: T4 16GB GPU: A10 24GB 2× A10 4× A10 or 2× A100 TTS Engine (XTTS/Piper) GPU: T4 16GB GPU: T4 16GB GPU: A10 24GB 2× A10 24GB LLM Engine (OSS) GPU: A10 24GB GPU: A100 40GB 2× A100 40GB 4× A100 80GB Database 4C/16GB/200GB 8C/32GB/500GB 16C/64GB/1TB 32C/128GB/2TB Total Servers 2-3 4-5 6-8 10-15 Est. HW Cost (USD) $35,000 $85,000 $220,000 $550,000 Commercial Minimum $100,000 annual project value. Low-volume projects are Cloud only.
On-Prem Per-Minute Guardrail
Use this only for managed on-prem projects. Annual usage value must be at least $100,000; otherwise the project should stay on Cloud SaaS.
DEP — Cloud Infrastructure (Azure)
Component Starter Growth Business Enterprise Agent Seats 5-15 20-75 75-300 300+ DEP App D2s_v5 D4s_v5 2× D8s_v5 4× D8s_v5 + HA Sidekiq Workers 1× D2s_v5 2× D2s_v5 4× D4s_v5 8× D4s_v5 XCAI (Voice/Video) D2s_v5 D4s_v5 D8s_v5 2× D8s_v5 Agent Assist AI D2s_v5 D4s_v5 D8s_v5 D16s_v5 Database Burstable 2vC GP 4vCore GP 8vCore GP 16vC + replica Est. Azure Cost/mo $280 $950 $3,200 $8,500 Channel Costs/mo $100 $600 $3,000 $10,000
DEP — On-Prem Hardware
Component Starter Growth Business Enterprise App Server 4C/8GB/60GB 8C/16GB/120GB 16C/32GB/256GB 32C/64GB/512GB Sidekiq Workers 2C/4GB 4C/8GB 8C/16GB (×2) 16C/32GB (×4) XCAI Media 4C/8GB/50GB 8C/16GB/100GB 16C/32GB/200GB 32C/64GB/500GB Database 4C/16GB/200GB 8C/32GB/500GB 16C/64GB/1TB 32C/128GB/2TB Total Servers 2-3 4-5 6-8 12-16 Est. HW Cost (USD) $15,000 $35,000 $85,000 $200,000
HIVE CFM — Cloud Infrastructure (Azure Middle East)
Component Essential (10K-40K) Professional (1M) Enterprise (5M) Max (10M) Responses/Month 10K–40K 1,000,000 5,000,000 10,000,000 Concurrent Users 500 5,000 25,000 50,000+ Compute App Server D2s_v5 (2C/8G) D4s_v5 (4C/16G) 2× D8s_v5 (8C/32G) 4× D8s_v5 + LB Survey Engine D2s_v5 D4s_v5 D8s_v5 2× D8s_v5 AI Analytics Engine D2s_v5 D4s_v5 D8s_v5 (GPU) 2× D8s_v5 (GPU) Data & Storage Database (PostgreSQL) Burstable 2vC GP 4vCore GP 8vCore GP 16vC + replica Redis (Cache/Queue) Basic 250MB Standard 6GB Premium 13GB Premium 26GB cluster Storage (responses/media) 32 GB 500 GB 2 TB 5 TB+ CDN / Static Assets Standard Standard Premium Premium + WAF Reliability Auto-scaling 1–2 instances 2–4 instances 4–8 instances 8–16 instances Availability Zone Single Dual AZ Dual AZ + DR Multi-AZ + active DR Backup Daily 12hr 6hr + PITR Continuous + PITR
HIVE CFM — On-Prem Hardware
Component Essential (10K-40K) Professional (1M) Enterprise (5M) Max (10M) App Server 4C/8GB/100GB 8C/16GB/200GB 16C/32GB/500GB (×2) 32C/64GB/1TB (×4) Survey Engine 4C/8GB/50GB 8C/16GB/100GB 16C/32GB/200GB 32C/64GB/500GB AI Analytics Engine 4C/8GB 8C/16GB + GPU (T4) 16C/32GB + GPU (A10) 32C/64GB + 2× GPU (A10) Database (PostgreSQL) 4C/16GB/200GB SSD 8C/32GB/500GB SSD 16C/64GB/1TB NVMe 32C/128GB/2TB NVMe + replica Redis 2C/4GB 4C/8GB 8C/16GB 16C/32GB (cluster) File Storage (NFS/SAN) 100 GB 1 TB 5 TB 10 TB+ (HA) Total Servers 2–3 4–5 6–8 12–16 Total RAM 40 GB 96 GB 256 GB 768 GB+ Total Storage 500 GB 2 TB 8 TB 20 TB+ Network 1 Gbps 10 Gbps 10 Gbps (bonded) 25 Gbps (bonded) OS Ubuntu 22 / RHEL 9 Container Runtime Docker / K8s Kubernetes Kubernetes (HA) Kubernetes (HA + multi-node)
TTS Studio — Cloud Infrastructure (Azure)
Component Starter Growth Business Enterprise Monthly Credits 100K 500K 2M 20M+ API Gateway D2s_v5 D2s_v5 D4s_v5 2× D4s_v5 TTS Router/Queue D2s_v5 D2s_v5 D4s_v5 D8s_v5 Database Burstable 2vC Burstable 2vC GP 4vCore GP 8vCore Est. Azure Cost/mo $100 $200 $500 $1,500 Vendor API Costs/mo $30 $150 $600 $6,000
TTS Studio — On-Prem Hardware
Component Starter Growth Business Enterprise TTS Server (XTTS) GPU: T4 16GB GPU: T4 16GB GPU: A10 24GB 2× A10 24GB TTS Server (Piper) 2C/4GB CPU 4C/8GB CPU 8C/16GB CPU 16C/32GB CPU Database 2C/8GB/100GB 4C/16GB/200GB 8C/32GB/500GB 16C/64GB/1TB Total Servers 1-2 2-3 3-4 5-7 Est. HW Cost (USD) $8,000 $15,000 $35,000 $80,000
Competitor Benchmarks
Market positioning across all product categories
Conversational AI
Platform Entry Mid Enterprise Model Voiceflow $60/mo $150/mo Custom Per editor Amazon Lex $0.004/req $0.004/req Volume disc. Per request Google Dialogflow CX $600 trial Per request Custom Per request XCAI Cloud $50/mo $500/mo Custom Minutes XCAI (ours) $0.18/min voice $0.14/min voice Custom Per-min + per-conv
Omnichannel Platforms
Platform Entry/Agent Mid/Agent Enterprise Model DEP Cloud $19 $39 $99 Per agent Zendesk Suite $69 $155 $209 Per agent Freshdesk $15 $50 Custom Per agent Intercom $29 $85 $132 Per seat Genesys Cloud $75 $155 $240 Per user NICE CXone $71 $110 $249 Per agent DEP (ours) $29 $25 $19 Per agent
Survey Platforms
Platform Entry Mid Enterprise Model Hive Competitor €59/mo €99/mo Custom Flat rate SurveyMonkey $39/mo $99/mo Custom Per user Typeform $29/mo $99/mo Custom Flat rate Jotform $34/mo $99/mo Custom Flat rate Hive (ours) $237/mo $747/mo $14,990/mo Response tiers