XCAI Product Suite

Product Suite Overview

4 products, 4 tiers each — Cloud SaaS + On-Prem deployment options

Quick Comparison — SaaS Pricing (USD)

Product	Starter	Growth	Business	Enterprise	Model
XCAI Conversational AI	$990/mo	$3,990/mo	$9,990/mo	Custom	Credit-based (voice + chat)
DEP Omnichannel	$299/mo	$990/mo	$2,990/mo	Custom	Per-agent + add-ons
HIVE - Customer Feedback Mgmt	$24,000/yr	$134,400/yr	$400,000/yr	$1,600,000/yr	Annual LIST (per-response) — 8 tiers
+ AI Bundle Add-On	$4,800/yr	$26,400/yr	$80,000/yr	$300,000/yr	Per-response ($0.08–$0.03) — Sentiment, Insights, Translation, Survey Builder
XCAI TTS Studio	$290/mo	$1,200/mo	$3,800/mo	Custom	Credit packs

On-Prem License Pricing (USD/year)

Product	Starter	Growth	Business	Enterprise
XCAI Conversational AI	$25,000	$75,000	$180,000	Custom
DEP Omnichannel	$15,000	$45,000	$120,000	Custom
HIVE - Customer Feedback Mgmt	SaaS only (annual subscription)
XCAI TTS Studio	$4,248	$14,160	$41,400	Custom

XCAI Conversational AI

Voice Bot + Chatbot | XCAI Platform + Orchestrator | Multi-Tenant

Pricing Model: Voice Bot per Minute + Chat Bot per Conversation

Tier	Multiplier	Recommended Vendors	Use Case
Standard	1x	Gemini Flash + Deepgram + OpenAI TTS	Cost-optimized, high volume
Premium	2x	GPT-4o + Azure STT + Azure Neural TTS	Best quality, enterprise
Ultra	3x	GPT-4o + Azure STT + ElevenLabs v3	Broadcast, media quality
Realtime	5x	Gemini Live / OpenAI Realtime	Speech-to-speech, lowest latency

Cloud vs On-Prem — Pipeline Options

☁️ Cloud Pipeline

Gemini 2.0 Flash Live (real-time speech-to-speech)
OpenAI Realtime API (GPT-4o)
STT: Azure / OpenAI Whisper API
TTS: ElevenLabs / Azure Neural
LLM: GPT-4o / Gemini / Claude
Pipeline: STT → LLM → TTS (all vendors)

🏢 On-Prem Pipeline

STT: Azure On-Prem Container / Whisper
TTS: IST XTTS / Piper (open source)
LLM: OSS models (Llama, Mistral, Qwen)
Full data sovereignty & offline capable
GPU required: T4/A10/A100 depending on scale
Lower per-unit cost at scale

DEP Omnichannel Platform

Based on DEP + Voice/Video (XCAI) + Agent Assist | All Channels

Channels Included by Tier

Channel	Starter	Growth	Business	Enterprise
Email	✅	✅	✅	✅
Web Chat	✅	✅	✅	✅
Facebook Messenger	—	✅	✅	✅
WhatsApp	—	✅	✅	✅
Instagram	—	✅	✅	✅
Voice (XCAI)	—	Add-on	✅	✅
Video (XCAI)	—	—	✅	✅
Chatbot / Copilot	—	—	Basic	Advanced AI
Agent Assist (RT AI)	—	—	—	✅

HIVE — Customer Feedback Management

Dynamic BOQ Builder | Annual Subscription | All Channels | AI-Powered Analytics | Part-Number System

📋 Configuration

Package Size:

Deployment:

SLA & Support:

Non-Prod Environments:

Discount %: 40%

Contract Term:

🤖 AI Bundle Add-On

Add AI Bundle — Sentiment & Theme, AI Summary & Insights, Auto Translation, AI Survey Builder
Per-response pricing with volume discount (auto-matched to your package tier)

🔌 Channel Integrations (Professional Services)

💰 OPEX — Annual Recurring

🔧 One-Time Professional Services

📊 Summary

📄 Bill of Quantities (BOQ)

NEW AI Bundle — Per-Response Add-On

Add AI capabilities to any HIVE tier. Priced per-response with volume discounting — same model as base HIVE.

🎯 Sentiment & Theme

Real-time sentiment scoring
Topic & theme extraction
Auto-categorization
Emotion detection

📊 AI Summary & Insights

Executive auto-summaries
Root cause analysis
Actionable recommendations
Cross-segment comparison

🌐 Auto Translation

100+ languages supported
Survey & response translation
Language auto-detection
Multilingual dashboards

🧠 AI Survey Builder

AI-assisted survey design
Smart question suggestions
Adaptive logic builder
Best-practice templates

AI Bundle Pricing — Annual LIST (per-response with volume discounting)

Vendor cost: ~$0.005/response (Gemini Flash + Google Translate + GPT-4o batch) | All 4 AI features included at every tier

🧮 AI Bundle Cost Calculator

HIVE Package:

AI Bundle Discount %: 40%

🔧 Vendor Cost Breakdown (per AI-processed response)

AI Feature	Vendor	Cost/Response	Notes
Sentiment & Theme Analysis	Gemini 2.0 Flash	$0.00005	Classification + topic extraction (300 tok in / 100 tok out)
AI Summary & Insights	GPT-4o / Gemini Flash	$0.00300	Batch processing — 1 LLM call per ~50 responses
Auto Translation (30% usage)	Google Translate API	$0.00060	Assumes 30% multilingual responses
AI Survey Builder	GPT-4o	$0.00100	Amortized per-survey creation cost
TOTAL VENDOR COST		$0.00465

Margin note: At the lowest selling rate ($0.03/response for Mega), gross margin is 84.5%. At Scale ($0.06/response), margin is 92.2%. All tiers exceed the 40–60% target.

XCAI TTS Studio

Multi-Vendor Text-to-Speech | Credit-Based Pricing

Credit Packs

Pack	Credits	Price (USD)	Price (EGP)	Per 1K Credits	Discount
Pay-as-you-go	—	—	—	$3.50	—
Starter	100K	$290	EGP 14,500	$2.90	17%
Growth	500K	$1,200	EGP 60,000	$2.40	31%
Business ★	2M	$3,800	EGP 190,000	$1.90	46%
Scale	5M	$7,500	EGP 375,000	$1.50	57%
Enterprise	20M	$22,000	EGP 1,100,000	$1.10	69%
Elite	50M	$45,000	EGP 2,250,000	$0.90	74%
Ultimate	100M	$75,000	EGP 3,750,000	$0.75	79%

Voice Tiers

Standard — 1x

Gemini Flash WaveNet
Azure Neural Standard
Piper (on-prem)

Premium — 1.5x

XCAI Arabic HD
Chirp HD
ElevenLabs Turbo v2.5

Ultra — 2.5x

ElevenLabs v3
Multilingual v2
XTTS v2 (on-prem)

Hardware Sizing Guide

Cloud (Azure Middle East) + On-Prem (VMware & Kubernetes)

XCAI — Cloud Infrastructure (Azure)

Component	Starter	Growth	Business	Enterprise
Concurrent Sessions	10	50	200	500+
XCAI Media Server	D4s_v5 (4C/16G)	D8s_v5 (8C/32G)	2× D8s_v5	4× D8s_v5 + LB
XCAI Orchestrator	D2s_v5 (2C/8G)	D4s_v5 (4C/16G)	D8s_v5 (8C/32G)	2× D8s_v5
LLM/STT/TTS Gateway	D2s_v5	D4s_v5	D8s_v5	2× D8s_v5
Database (PostgreSQL)	Burstable 2vC	GP 4vCore	GP 8vCore	GP 16vC + replica
Redis	Basic 1GB	Standard 6GB	Premium 13GB	Premium 26GB
Est. Azure Cost/mo	$450	$1,200	$3,800	$9,500
API Costs/mo	$200	$1,500	$8,000	$25,000

XCAI — On-Prem (Bare Metal / VMware)

Component	Starter	Growth	Business	Enterprise
XCAI Server	4C/16GB/100GB	8C/32GB/200GB	16C/64GB/500GB	32C/128GB/1TB
STT Engine (Whisper)	GPU: T4 16GB	GPU: A10 24GB	2× A10	4× A10 or 2× A100
TTS Engine (XTTS/Piper)	GPU: T4 16GB	GPU: T4 16GB	GPU: A10 24GB	2× A10 24GB
LLM Engine (OSS)	GPU: A10 24GB	GPU: A100 40GB	2× A100 40GB	4× A100 80GB
Database	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB	32C/128GB/2TB
Total Servers	2-3	4-5	6-8	10-15
Est. HW Cost (USD)	$35,000	$85,000	$220,000	$550,000

Component	Starter	Growth	Business	Enterprise
Agent Seats	5-15	20-75	75-300	300+
DEP App	D2s_v5	D4s_v5	2× D8s_v5	4× D8s_v5 + HA
Sidekiq Workers	1× D2s_v5	2× D2s_v5	4× D4s_v5	8× D4s_v5
XCAI (Voice/Video)	D2s_v5	D4s_v5	D8s_v5	2× D8s_v5
Agent Assist AI	D2s_v5	D4s_v5	D8s_v5	D16s_v5
Database	Burstable 2vC	GP 4vCore	GP 8vCore	GP 16vC + replica
Est. Azure Cost/mo	$280	$950	$3,200	$8,500
Channel Costs/mo	$100	$600	$3,000	$10,000

Component	Essential (10K-40K)	Professional (1M)	Enterprise (5M)	Max (10M)
Responses/Month	10K–40K	1,000,000	5,000,000	10,000,000
Concurrent Users	500	5,000	25,000	50,000+
Compute
App Server	D2s_v5 (2C/8G)	D4s_v5 (4C/16G)	2× D8s_v5 (8C/32G)	4× D8s_v5 + LB
Survey Engine	D2s_v5	D4s_v5	D8s_v5	2× D8s_v5
AI Analytics Engine	D2s_v5	D4s_v5	D8s_v5 (GPU)	2× D8s_v5 (GPU)
Data & Storage
Database (PostgreSQL)	Burstable 2vC	GP 4vCore	GP 8vCore	GP 16vC + replica
Redis (Cache/Queue)	Basic 250MB	Standard 6GB	Premium 13GB	Premium 26GB cluster
Storage (responses/media)	32 GB	500 GB	2 TB	5 TB+
CDN / Static Assets	Standard	Standard	Premium	Premium + WAF
Reliability
Auto-scaling	1–2 instances	2–4 instances	4–8 instances	8–16 instances
Availability Zone	Single	Dual AZ	Dual AZ + DR	Multi-AZ + active DR
Backup	Daily	12hr	6hr + PITR	Continuous + PITR

Component	Essential (10K-40K)	Professional (1M)	Enterprise (5M)	Max (10M)
App Server	4C/8GB/100GB	8C/16GB/200GB	16C/32GB/500GB (×2)	32C/64GB/1TB (×4)
Survey Engine	4C/8GB/50GB	8C/16GB/100GB	16C/32GB/200GB	32C/64GB/500GB
AI Analytics Engine	4C/8GB	8C/16GB + GPU (T4)	16C/32GB + GPU (A10)	32C/64GB + 2× GPU (A10)
Database (PostgreSQL)	4C/16GB/200GB SSD	8C/32GB/500GB SSD	16C/64GB/1TB NVMe	32C/128GB/2TB NVMe + replica
Redis	2C/4GB	4C/8GB	8C/16GB	16C/32GB (cluster)
File Storage (NFS/SAN)	100 GB	1 TB	5 TB	10 TB+ (HA)
Total Servers	2–3	4–5	6–8	12–16
Total RAM	40 GB	96 GB	256 GB	768 GB+
Total Storage	500 GB	2 TB	8 TB	20 TB+
Network	1 Gbps	10 Gbps	10 Gbps (bonded)	25 Gbps (bonded)
OS	Ubuntu 22 / RHEL 9
Container Runtime	Docker / K8s	Kubernetes	Kubernetes (HA)	Kubernetes (HA + multi-node)

Platform	Entry	Mid	Enterprise	Model
Voiceflow	$60/mo	$150/mo	Custom	Per editor
Amazon Lex	$0.004/req	$0.004/req	Volume disc.	Per request
Google Dialogflow CX	$600 trial	Per request	Custom	Per request
XCAI Cloud	$50/mo	$500/mo	Custom	Minutes
XCAI (ours)	$0.18/min voice	$0.14/min voice	Custom	Per-min + per-conv

Platform	Entry/Agent	Mid/Agent	Enterprise	Model
DEP Cloud	$19	$39	$99	Per agent
Zendesk Suite	$69	$155	$209	Per agent
Freshdesk	$15	$50	Custom	Per agent
Intercom	$29	$85	$132	Per seat
Genesys Cloud	$75	$155	$240	Per user
NICE CXone	$71	$110	$249	Per agent
DEP (ours)	$29	$25	$19	Per agent

Component	Starter	Growth	Business	Enterprise
App Server	4C/8GB/60GB	8C/16GB/120GB	16C/32GB/256GB	32C/64GB/512GB
Sidekiq Workers	2C/4GB	4C/8GB	8C/16GB (×2)	16C/32GB (×4)
XCAI Media	4C/8GB/50GB	8C/16GB/100GB	16C/32GB/200GB	32C/64GB/500GB
Database	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB	32C/128GB/2TB
Total Servers	2-3	4-5	6-8	12-16
Est. HW Cost (USD)	$15,000	$35,000	$85,000	$200,000

Component	Starter	Growth	Business	Enterprise
Monthly Credits	100K	500K	2M	20M+
API Gateway	D2s_v5	D2s_v5	D4s_v5	2× D4s_v5
TTS Router/Queue	D2s_v5	D2s_v5	D4s_v5	D8s_v5
Database	Burstable 2vC	Burstable 2vC	GP 4vCore	GP 8vCore
Est. Azure Cost/mo	$100	$200	$500	$1,500
Vendor API Costs/mo	$30	$150	$600	$6,000

Component	Starter	Growth	Business	Enterprise
TTS Server (XTTS)	GPU: T4 16GB	GPU: T4 16GB	GPU: A10 24GB	2× A10 24GB
TTS Server (Piper)	2C/4GB CPU	4C/8GB CPU	8C/16GB CPU	16C/32GB CPU
Database	2C/8GB/100GB	4C/16GB/200GB	8C/32GB/500GB	16C/64GB/1TB
Total Servers	1-2	2-3	3-4	5-7
Est. HW Cost (USD)	$8,000	$15,000	$35,000	$80,000

Platform	Entry	Mid	Enterprise	Model
Hive Competitor	€59/mo	€99/mo	Custom	Flat rate
SurveyMonkey	$39/mo	$99/mo	Custom	Per user
Typeform	$29/mo	$99/mo	Custom	Flat rate
Jotform	$34/mo	$99/mo	Custom	Flat rate
Hive (ours)	$237/mo	$747/mo	$14,990/mo	Response tiers

XCAI Product Suite

Product Suite Overview

Quick Comparison — SaaS Pricing (USD)

On-Prem License Pricing (USD/year)

XCAI Conversational AI

Pricing Model: Voice Bot per Minute + Chat Bot per Conversation

Pay-as-you-go Rates

Starter Rate

Growth Rate

Business Rate

Usage Cost Calculator

Credit System — Unified Consumption Model

AI Quality Tiers & Credit Multipliers

Credit Calculator

Vendor Cost Calculator — Build Your Pipeline

Cloud vs On-Prem — Pipeline Options

☁️ Cloud Pipeline

🏢 On-Prem Pipeline

DEP Omnichannel Platform

Base Platform + Per Agent

Channel Add-Ons

AI Vendor Cost Calculator — Agent Assist & Copilot

Channels Included by Tier

HIVE — Customer Feedback Management

📋 Configuration

🤖 AI Bundle Add-On

🔌 Channel Integrations (Professional Services)

💰 OPEX — Annual Recurring

🔧 One-Time Professional Services

📊 Summary

📄 Bill of Quantities (BOQ)

SMB vs Mid-Market vs Enterprise Scenario Comparison

NEW AI Bundle — Per-Response Add-On

🎯 Sentiment & Theme

📊 AI Summary & Insights

🌐 Auto Translation

🧠 AI Survey Builder

AI Bundle Pricing — Annual LIST (per-response with volume discounting)

🧮 AI Bundle Cost Calculator

🔧 Vendor Cost Breakdown (per AI-processed response)

XCAI TTS Studio

Credit Packs

Voice Tiers

Hardware Sizing Guide

XCAI — Cloud Infrastructure (Azure)

XCAI — On-Prem (Bare Metal / VMware)

DEP — Cloud Infrastructure (Azure)

DEP — On-Prem Hardware

HIVE CFM — Cloud Infrastructure (Azure Middle East)

HIVE CFM — On-Prem Hardware

TTS Studio — Cloud Infrastructure (Azure)

TTS Studio — On-Prem Hardware

Competitor Benchmarks

Conversational AI

Omnichannel Platforms

Survey Platforms